ibayar88 Privacy Policy

1. Introduction

ibayar88 ("ibayar88", "we", "us", "our") is committed to protecting the privacy and personal data of all users of the ibayar88 Platform, including the website at https://ibayar88.one and the ibayar88 mobile application (collectively, the "Platform"). This Privacy Policy explains what personal data ibayar88 collects, why we collect it, how we use it, with whom we share it, and what rights you have in relation to it.

By registering an account on ibayar88 or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. This Privacy Policy forms part of the ibayar88 Terms & Conditions, which should be read alongside this document.

ibayar88 processes personal data in accordance with applicable data protection legislation and the requirements imposed by our international gaming authority licensing framework. We are committed to handling your information with transparency, integrity, and respect.

2. Data Controller

ibayar88 is the data controller for personal data collected through the Platform. As data controller, ibayar88 determines the purposes and means of processing your personal data. All data protection enquiries and requests to exercise your data subject rights should be directed to ibayar88 via live chat or the contact details set out in Section 15 of this Policy.

Where ibayar88 engages third-party service providers to process personal data on its behalf (for example, payment processors or KYC verification providers), those parties act as data processors and are bound by contractual obligations that require them to process your data only on ibayar88's documented instructions and to maintain appropriate security measures.

3. Personal Data We Collect

ibayar88 collects the following categories of personal data from Platform users:

• Identity Data: Full legal name, date of birth, nationality, and government-issued identification document details (collected as part of KYC verification).
• Contact Data: Email address, mobile phone number, and residential address.
• Account Data: Username, account preferences, responsible gaming settings, and communication preferences.
• Financial Data: Payment method details (e.g., bank account numbers, e-wallet identifiers), transaction history, deposit and withdrawal records. ibayar88 does not store full payment card numbers — card processing is handled by PCI-DSS compliant payment processors.
• Verification Data: Copies of identity documents, proof of address, and proof of payment method submitted for KYC purposes.
• Technical Data: IP address, browser type and version, device identifiers, operating system, time zone, and login activity logs.
• Usage Data: Game play history, betting activity, session duration, pages accessed, and promotional offers engaged with.
• Communications Data: Records of correspondence with ibayar88 support, including live chat transcripts and support ticket content.

4. How We Collect Personal Data

ibayar88 collects personal data through the following means:

• Directly from you: When you register an ibayar88 Account, complete KYC verification, make a deposit or withdrawal, contact support, or submit a self-exclusion or limit request.
• Automatically: Through cookies, server logs, and analytics tools when you access and use the Platform. Technical and usage data is collected automatically as you interact with ibayar88 services.
• From third parties: From KYC verification providers, payment processors, fraud prevention services, and (where applicable) publicly available information sources for AML screening purposes.

5. Purposes of Processing

ibayar88 uses personal data for the following purposes:

• To establish, maintain, and administer your ibayar88 Account;
• To process deposits, withdrawals, and other financial transactions;
• To verify your identity and comply with KYC, AML, and responsible gaming obligations;
• To provide customer support and respond to your enquiries;
• To operate, maintain, and improve the ibayar88 Platform;
• To detect, prevent, and investigate fraudulent activity, account abuse, and security incidents;
• To enforce the ibayar88 Terms & Conditions and comply with applicable legal and regulatory obligations;
• To send you transactional communications (e.g., account activity notifications, security alerts) — these cannot be opted out of as they are necessary for account operation;
• To send you marketing communications about ibayar88 promotions and new features, where you have given us consent to do so and have not subsequently withdrawn that consent;
• To conduct analytics to understand how the Platform is used and to improve user experience.

6. Legal Basis for Processing

ibayar88 processes personal data on the following legal bases:

• Contract performance: Processing necessary for the establishment, performance, and administration of the contract between ibayar88 and you as a registered Platform user.
• Legal obligation: Processing required to comply with KYC, AML, responsible gaming, data protection, and other applicable legal and regulatory requirements.
• Legitimate interests: Processing for the purposes of fraud prevention, platform security, and analytics, where those interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications, where you have given explicit, freely-given, informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

7. Data Sharing

ibayar88 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. ibayar88 may share personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment service providers (e.g., processors of Touch n Go eWallet, Boost, Maybank, CIMB, Public Bank, Visa/Mastercard transactions) for the purpose of executing your financial transactions;
• KYC and identity verification providers for the purpose of fulfilling our legal identity verification obligations;
• AML screening and fraud prevention services for the purpose of detecting and preventing financial crime;
• IT service providers and Platform infrastructure operators who provide technical support and hosting services under contractual data processing agreements;
• Regulatory authorities and law enforcement where disclosure is required by applicable law, court order, or at the request of a competent gaming authority;
• Professional advisers (e.g., lawyers, auditors) under obligations of confidentiality where necessary for ibayar88's legal or business operations.

8. International Data Transfers

As an international gaming platform, ibayar88 may transfer personal data to, or process it in, countries outside of Malaysia. Where such transfers occur, ibayar88 ensures that appropriate safeguards are in place to protect your data, such as contractual clauses that impose data protection obligations on the recipient consistent with applicable data protection standards.

ibayar88 takes all reasonable steps to ensure that personal data transferred internationally is treated securely and in accordance with this Privacy Policy.

9. Data Retention

ibayar88 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the duration of your Account relationship with ibayar88 and for such periods thereafter as may be required by applicable law or regulation.

Specifically:

• Account and transaction data is retained for a minimum of five (5) years following Account closure, to comply with AML and gaming authority record-keeping obligations;
• KYC verification documents are retained for the period required under applicable AML legislation;
• Technical and usage data is typically retained for up to twenty-four (24) months from collection;
• Marketing consent records are retained for the period of your Account relationship and for a reasonable period thereafter as evidence of consent.

At the end of the applicable retention period, personal data is securely deleted or anonymised.

10. Security Measures

ibayar88 implements a comprehensive suite of technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and ibayar88 servers;
• Encryption of sensitive data at rest, including financial and identity data;
• Role-based access controls limiting staff access to personal data to those with a legitimate operational need;
• Two-factor authentication (2FA) for ibayar88 systems that process personal data;
• Regular security assessments, penetration testing, and vulnerability management;
• Incident response procedures for the detection, reporting, and remediation of personal data breaches.

In the event of a personal data breach that poses a risk to your rights and freedoms, ibayar88 will notify you without undue delay in accordance with applicable data protection legislation.

11. Cookies and Tracking Technologies

ibayar88 uses cookies and similar tracking technologies on the Platform for the following purposes:

• Essential cookies: Necessary for the operation of the Platform, including maintaining your login session and security tokens. These cookies cannot be disabled without affecting Platform functionality.
• Functional cookies: Used to remember your preferences (e.g., language settings, game lobby view) to provide a personalised experience.
• Analytics cookies: Used to collect aggregated, anonymised data about how users interact with the Platform, helping ibayar88 identify usability improvements. ibayar88 uses privacy-respecting analytics solutions and does not share analytics data with third-party advertising networks.

You can manage cookie preferences through your browser settings. Disabling essential cookies will impair Platform functionality, including your ability to log in to ibayar88. ibayar88 does not use advertising or retargeting cookies.

12. Your Data Protection Rights

Subject to applicable data protection legislation, you have the following rights in relation to personal data ibayar88 holds about you:

• Right of access: You may request a copy of the personal data ibayar88 holds about you and information about how it is processed.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where ibayar88 no longer has a legitimate basis to retain it. Note that certain data must be retained for legal compliance purposes and cannot be deleted on request.
• Right to restriction: You may request that ibayar88 restricts the processing of your personal data in certain circumstances.
• Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may request a machine-readable copy of your personal data.
• Right to object: You may object to processing based on ibayar88's legitimate interests. You may also opt out of marketing communications at any time.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact ibayar88 via the 24/7 live chat on the Platform or at the email address in Section 15. ibayar88 will respond within thirty (30) days. There is no charge for reasonable requests. ibayar88 may need to verify your identity before processing your request.

13. Children's Privacy

The ibayar88 Platform is strictly intended for adults aged 21 years and over. ibayar88 does not knowingly collect personal data from persons under the age of 21. If ibayar88 becomes aware that personal data has been collected from a person under 21, that data will be deleted and the associated account closed immediately.

If you believe that a person under 21 has registered an ibayar88 Account, please contact ibayar88 immediately via live chat so that appropriate action can be taken. 21+ Only

14. Amendments to This Policy

ibayar88 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the ibayar88 Platform. Material changes will be communicated to registered users by email and/or by a prominent notice on the Platform prior to the changes taking effect.

We encourage you to review this Privacy Policy periodically. The "Last Updated" date at the top of this page indicates when the Policy was most recently revised. Your continued use of the ibayar88 Platform following notification of changes constitutes acceptance of the revised Policy.

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or ibayar88's handling of your personal data, please contact us through any of the following channels:

• Live Chat: Available 24/7 directly on the ibayar88 Platform (recommended for urgent matters);
• Email: [email protected]

ibayar88 aims to acknowledge all written privacy enquiries within two (2) business days and to resolve them within thirty (30) days. If you are not satisfied with ibayar88's response to a privacy complaint, you may have the right to escalate your complaint to a relevant data protection supervisory authority.